Understanding telemedicine strategies through field-based observations, interviews and benchmarking activities

Abstract

The imperative for telehealth and telemedicine has become increasingly pronounced in addressing and alleviating health inequalities exacerbated by provider shortages and limited access to healthcare, particularly in underserved regions. The pandemic laid bare the vulnerabilities within traditional healthcare models, prompting a paradigmatic shift towards more resilient and inclusive systems. Telehealth has become a critical tool for connecting patients with healthcare providers, especially in areas plagued by shortages of physicians and specialists. In a world where geographical barriers often limit access to medical expertise, telehealth serves as a bridge, enabling patients to consult with a diverse array of doctors and specialists without the burdensome constraints of time-consuming and expensive travel. Moreover, telemedicine has proven instrumental in mitigating the shortage of healthcare personnel by empowering them to deliver remote care. This not only optimizes resource allocation but also enables healthcare professionals to reach patients in remote or rural areas where physical presence might be impractical. The significance of this development in a post-COVID-19 world is underscored by the imperative to build more resilient, adaptable, and equitable healthcare systems.The paper delves into the multifaceted impacts of this revolution, shedding light on its far-reaching consequences for patient care, healthcare systems, and the broader healthcare landscape, especially for small medical practices through field based-observations. Beyond the reactive curative model that has traditionally characterized healthcare, telehealth is propelling a shift towards a proactive, preventive approach. This shift is not only essential for managing and preventing the spread of contagious diseases but also for fostering a more comprehensive and patient-centric approach to healthcare.