Abstract
The growing importance of the uses of information and maximizing knowledge utilization are illustrated in this paper within the framework of a sample of twenty new technology-based small firms. These firms were recognized as being innovative by their peers and customers. The interrelationship between their business processes, the value which is added to products or services at different stages in their operation and the importance of increasing their knowledge bases through the development of key staff members are issues which are explored in the paper. In order for these small organizations to compete in dynamic markets they must not only develop the human resource where tacit knowledge resides, they must also retain and nurture this knowledge base. Copyright © 1999 John Wiley & Sons, Ltd and Cornwallis Emmanuel Ltd.
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