Understanding Organizational Culture and Managing the Effectiveness of Knowledge Transfer: A Case Study on Japanese Firms and their Business Affiliates in Malaysia

Abstract

This chapter explained the findings of a research that is aimed at studying the effectiveness of cross-border knowledge transfer from Japanese companies to their business affiliates in Malaysia by looking into Japanese organizational culture and the mediating effect of the business affiliate’s learning intent. By focusing on attributes identified by existing literature, there were three aspects being investigated to study their roles in influencing the effectiveness of cross-border knowledge transfer. These aspects are intensive and extensive job training, employee involvement and human relations, and leadership styles. The results indicate that all three aspects indeed led to a higher learning intention. The research also found that the business affiliates’ learning intent significantly mediates the relationship between organizational culture and the effectiveness of cross-border knowledge transfer. This study provides academicians and human resource managers deeper insights on how to improve knowledge transfer in cross-culture organizations by managing organizational culture more effectively.