Abstract
The purpose of this paper is to analyse the current financial inclusion situation in India, identify the gaps and suggest some way forward to bridge these gaps. In this study, situation-actor-process (SAP) learning-action-performance (LAP) model is applied to present the comprehensive view on financial inclusion in India. Further, the interrelation between the various elements of SAP–LAP is established through efficient interpretive ranking process. The SAP–LAP model helps to better understand the current situation of financial inclusion and helps the ‘actors’ to initiate appropriate actions based on the ‘learning’ of the study. The study highlights the area where stakeholders need to focus for better inclusion of people under banking system. The paper is first of its kind which provides a systematic framework to study the financial inclusion in India using SAP–LAP framework.
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