Abstract
Human suffering is prevalent in healthcare organizations (HCOs). When caregivers struggle with personal and work- related losses and setbacks, these struggles can negatively impact both caregivers and their organizations in costly ways. Compassion is one way in which people attempt to relieve the suffering of others in the workplace. Many scholars assume that the expression of compassion at work helps individuals who are suffering, but the impact of compassion on organizations is less well understood. This study examines the links between organizational means for fostering compassion and workplace suffering in healthcare where the management of suffering is of critical importance to providing high quality care. This study uses qualitative data from a field study of two hospitals in order to better understand these linkages.
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