Abstract
Understanding client and provider perspectives of antenatal care service quality: a qualitative multi-method study from Tanzania
Highlights
Understanding client and provider perspectives of antenatal care service quality: a qualitative multi-method study from Tanzania
We used a thematic analysis driven by the framework approach to analyze interview data. Both clients and providers perceived quality of antenatal care (ANC) as being comprised of items related to experience of care, provision of care, and cross-cutting essential physical and human resources
Clients and providers perceived that a positive patient care experience – marked by good communication, active listening, keeping confidentiality, and being spoken to politely – increased utilization of health services and improved health outcomes
Summary
Understanding client and provider perspectives of antenatal care service quality: a qualitative multi-method study from Tanzania. Correspondence to: Background Measures of quality of care in low- and middle-income countries (LMICs) rarely include experience of care. This gap in service quality metrics may be driven by a lack of understanding of client and provider perspectives. Understanding these perspectives is a critical first step in improving metrics, and in improving service delivery. This study identifies the items antenatal care (ANC) clients and health care providers in Tanzania associate with a quality ANC service and explores the experience of care domain from both client and provider perspectives
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