Understanding Benefits and Impediments of B2E E-Business Systems Adoption: Experiences of Two Large Australian Universities

Abstract

ABSTRACT Organisations are now turning their attention to business-to-employee (B2E) e-business systems upon exploiting the potentials of business-to-business (B2B) and business-to-consumer (B2C) aspects of e-business. The business literature and IT vendors-owned publications both contain many stories highlighting the benefits that organisations are likely to receive as a result of embracing B2E e-business systems. However, little is reported in the scholarly academic literature about the adoption of such systems. More specifically, it is not clearly known how organisations experience benefits, what impediments they encounter, and how they resolve those impediments associated with B2E systems adoption. To address this gap in the literature, this paper presents the experiences of two large Australian universities in introducing two different types of B2E e-business systems, and reports on the findings about their views on benefits experienced and impediments encountered. The implications of the findings are then discussed.