Understanding attitudes toward information and communication technology in home-care: Information and communication technology as a market good within Norwegian welfare services

Abstract

ABSTRACTThe aim of this study was to better understand nurses’ and other staff members’ attitudes toward the usefulness of information and communication technology in home-care settings. Research has found that beliefs about the expected benefits of information and communication technology impact the use of technology. Furthermore, inexperience with using information and communication technology may cause negative attitudes. This article is based on a questionnaire to 155 nurses and other staff members in home-care in Sogn og Fjordane county in Norway. The results revealed minimal use of information and communication technology at work; however, participants had positive attitudes regarding the potential benefits of information and communication technology use in home-care. Individuals’ extensive use of and familiarity with different solutions in private lives could be an important context for explaining employees’ attitudes. Given that information and communication technology is both a welfare service and a market good, this may explain individuals’ positive attitudes toward information and communication technology despite their lack of experience with it at work. Experiences with information and communication technology as a market good and the way new technologies can affect work routines will affect the implementation of information and communication technology in home-care.