Abstract
Artificial intelligence (AI) now forms a part of various activities in the academic world. AI will also affect how research libraries perform and carry out their services and how the various kinds of data they hold in their repositories will be used in the future. For the moment, the landscape is complex and unclear, and library personnel and leaders are uncertain about where they should lay the path ahead. This extensive literature review provides an overview of how research libraries understand, react to, and work with AI. This paper examines the roles conceived for libraries and librarians, their users, and AI. Finally, design thinking is presented as an approach to solving emerging issues with AI and opening up opportunities for this technology at a more strategic level.
Highlights
We examined the roles of libraries or librarians (RQ 1), the roles of library users (RQ 2), and the roles of artificial intelligence (AI) (RQ 3) in the context of library operations and services
This study presents an extensive literature review on the topic of artificial intelligence (AI) technologies in the context of research libraries
The analysis of the findings from 126 papers reveals an abundance of roles conceived for libraries or librarians, their users, and AI, as well as the tensions that build from the central point of interest
Summary
New technological innovations, such as artificial intelligence (AI), machine learning (ML), natural language processing (NLP), big data, and other. While private actors, including publishers (UNISILO, 2019) and various start-ups, are eagerly exploring AI to improve their production processes and services, public service providers may seem less proactive. Research libraries that serve academia and other scholarly communities are at the center of this flux. They browse library technology reports to pick the most appropriate products to support their operations and services, join national or international projects to gain the benefits of collaborative technology development, and follow the progress of academic publishers and other close partners with mixed feelings. In the wake of these new innovations, debates have arisen about their impact on the research ecosystem.
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