Abstract
This study aimed to extend previous research on the experiences and factors that impact law enforcement personnel when working with distressing materials such as child sexual abuse content. A sample of 22 law enforcement personnel working within one law enforcement organisation in England, United Kingdom participated in anonymous semi-structured interviews. Results were explored thematically and organised in the following headings: “Responses to the material”, “Impact of working with distressing evidence”, “Personal coping strategies” and “Risks and mitigating factors”. Law enforcement professionals experienced heightened affective responses to personally relevant material, depictions of violence, victims’ displays of emotions, norm violations and to various mediums. These responses dampened over time due to desensitisation. The stress experienced from exposure to the material sometimes led to psychological symptoms associated with Secondary Traumatic Stress. Job satisfaction, self-care activities, the coping strategies used when viewing evidence, detachment from work outside working hours, social support and reducing exposure to the material were found to mediate law enforcement professionals’ resilience. Exposure to distressing material and the risks associated with this exposure were also influenced by specific organisational procedures implemented as a function of the funding available and workload. Recommendations for individual and organisational practices to foster resilience emerged from this research. These recommendations are relevant to all organisations where employees are required to view distressing content.
Highlights
The introduction of landmark technologies such as the Internet and smartphones led to the development of cybercrime and opened new avenues for traditional offences where the computer can be used as a tool to commit crimes
A few of the law enforcement professionals (LEP) in our study showed concerns regarding these effects and worried that desensitisation will lead to changes in their “moral compass”
Training should focus on educating members of law enforcement (LE) about how to identify and manage signs and symptoms of STS. This is relevant considering that LEP in our study described difficulty in self identifying symptoms of trauma
Summary
The introduction of landmark technologies such as the Internet and smartphones led to the development of cybercrime (e.g. hacking and malware attacks) and opened new avenues for traditional offences where the computer can be used as a tool to commit crimes. The ESRC funders had no role in study design, data collection and analysis, decision to publish or preparation of the manuscript while Qumodo had a role in the conceptualization, review and editing of the manuscript
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