Abstract
Understanding and Managing Trust Norms
Highlights
Trust in its broadest sense can be commonly understood through the verb “entrust”
The basic building blocks are trust norms, beliefs held by individuals, shared widely across society, about the conditions necessary if trust is to be placed in other persons, organizations or institutions
Trust building in response to what is called resistant defiance to authority generally contributes to increases in public perceptions of institutional integrity; meaning that the public accepts institutional power as legitimate and come to view authorities as using their powers appropriately and responsively to fulfil their purpose
Summary
Trust in its broadest sense can be commonly understood through the verb “entrust”. When we trust we place our well-being, meaning our security and our hopes for a better future, in the hands of another.[1]. In Part 2 of this article, different sources for developing trust relationships[10] explain the impracticability and undesirability of either complete trust or the absence of trust Trust norms strengthen this case, showing how multifaceted the pursuit of trust has to be in institutions. The task of pooling and critically reflecting on data from many sources to decide priorities for trust building is undertaken under the umbrella of institutional integrity,[13] a bridging concept that safeguards the formal legitimacy of the court while listening to, engaging with and responding to public needs and expectations. Resistant defiance that shifts to dismissive defiance threatens the place of the rule of law in a democratic society.[14]
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