Unconventional Work, Conventional Problems: Gig Microtask Work, Inequality, and the Flexibility Mystique

Abstract

ABSTRACT Gig work platforms often promise workers flexibility and freedom from formal constraints on their work schedules. Some scholars have questioned whether this “formal flexibility” actually helps people arrange gig work around non-work commitments, but few studies have examined this empirically. This paper examines how hours spent in microtask work – a form of gig work with high formal flexibility – influence work-to-life conflict (WLC) relative to conventional work hours, and how these relationships differ by workers’ gender and financial situation. Fixed-effects regressions using panel data from workers on Amazon’s Mechanical Turk platform (MTurk) suggest that microtask work hours are just as closely associated with WLC as conventional work hours. Moreover, microtask work disadvantages the same groups as conventional work (i.e. women and financially struggling workers). Only financially comfortable men seem immune from microtask hours’ association with WLC. This suggests that the benefits of gig work’s formal flexibility are often elusive. We argue that platforms like MTurk promote a flexibility mystique: the illusory promise that gig work empowers workers to set their own schedules and earn decent income without disrupting their personal/family lives. The gig economy’s expansion may thus do little to bring work-life balance to the masses or alleviate inequalities at the work-life nexus.