Uncertainties and Risks in the Implementation of an E-Learning Information Systems Project in a Higher-Learning Environment: Viewpoints from Estonia

Abstract

This paper investigates the sorts of risks and uncertainties inherent in implementing an e-learning information systems project in Estonia. The study uses a variation of the Delphi study in eliciting the risk factors or items from experienced top management professionals within the organisation. The main objective of the study is to identify the uncertainties or risks in the implementation of the systems, using the viewpoint of Estonia, which is an emerging economy. The findings of the work indicate that wrong development strategy, staff volatility, change in top management and lack of funding are amongst the top risk factors in implementing e-learning in Estonia. On the other hand, risks emanating from users' involvement and commitment seem to be viewed as less critical to the success of the project.