Abstract
ABSTRACT This experience report aims to present the professional practices of psychologists who were members of the first multidisciplinary team of a municipal education system located in the North of the State of Rio de Janeiro throughout its first decade of operation (2011-2021). In order of events, the experiences and challenges of this pioneering service are presented in the events order. Likewise, the construction of an institutional mapping and the inauguration of an Institutional Duty service are reported, through which it was possible to determine school inclusion and student retention as scopes of psychological interventions. As a result, it was realized that psychologists must be aware of the mistaken expectations about their professional duties and the discourses that blame teachers and students, so that they can act to promote quality public education for all in partnership with other actors in the educational process field.
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