Abstract
This is the age of Information and Communication Technology (ICT) which has brought change by being an integral part of governmental service delivery of the twenty-first century. Public service delivery is a great concern for governments. The present government of Bangladesh has realized this fact of ICT and has introduced ICT based Union Digital Centre (UDC), district and upazila web portals to provide quicker and smoother services to the people for creating “Digital Bangladesh”. The main focus of this study is to bring citizens under the whole e-governance system. ICT based UDCs are the main actors for this purpose.
 The present government has set up 4547 service centres at every Union level (the lowest tier of Local Government) which is known as Union Digital Centre (UDC). ICT based UDCs providetime and cost effective some sorts of off-line and online door step services to the rural people.The broad objective of this study is to make an e-government framework at the local government level in Bangladesh by providing e-services through UDC. The specific objectives are: To find out the role of UDC in public service delivery at the local government level in Bangladesh; and to know the effectiveness of UDC in promoting e-government by delivering e-services to the people. This study has attempted a qualitative research approach to obtain its objectives.
Highlights
1.1 Background of the Study 86 SaleheenDigital Bangladesh is one of the nation's dreams, and so special emphasis is given on the application of digital technologies to implement Vision 2021, which we commonly call Digital Bangladesh
For the purpose of collecting data from respondents, I prepared a questionnaire with the approval of my supervisor which consists of two parts; one is a close ended questionnaire and another one is an open ended questionnaire. 4.1.1 Performance Indicators of UDC from Service Receivers Point of View The effectiveness and performance of Union Digital Centre (UDC) is measured and analyzed based on the five principles of e-service delivery indicators
The broad objective of this study is to find out the role of UDC in promoting e-governance at the local government level in Bangladesh
Summary
1.1 Background of the Study 86 SaleheenDigital Bangladesh is one of the nation's dreams, and so special emphasis is given on the application of digital technologies to implement Vision 2021, which we commonly call Digital Bangladesh. ICTs are being considered as new tools for the governments to satisfy people by providing expected services Realizing this fact, Bangladesh government has introduced ICT based Union Digital Centre (UDC) and web portals for all government offices at district and upazila levels to provide quicker and smoother services to the people for creating “Digital Bangladesh” [1]. Bangladesh government has introduced ICT based Union Digital Centre (UDC) and web portals for all government offices at district and upazila levels to provide quicker and smoother services to the people for creating “Digital Bangladesh” [1] Such use of ICT in governmental activities to provide citizens with effective and efficient services with reduced cost and in minimum time is termed as E-Governance. It is the use of electronic technology by an organization to provide services to its customers
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