Abstract
This paper discusses User Centric Design (UCD) standards, processes in the light of user oriented services in academic Institutions. It discusses traditional methods of user services in libraries and shift to modern user centric services by which users are able access all types of resources online and can even interact with the librarian with regard to any services. The users are able to renew their books online and get the resources of other libraries through document delivery services without physically stepping into the library. Some of the models mentioned in this paper highlight the services which are designed as per users’ needs. The changes of automation, e-publishing and publishers way of delivering online resources with added value services like e-mail alerts, RSS feeds etc. have forced librarians to concentrate on library users while planning services and to transform the libraries in academic institutions from document centric to User Centric.
Highlights
User centred design (UCD) is an approach while designing any product, service or any related operations
Though the concept has become widely popular with the software development focussing on the end users all through the different stages of design process, it is spread to all the domains connected with human interaction in the creation of any product or services or operations including those related to libraries and information centres
The paper intends to outline the different perceptions of User Centred Design and discuss the application of UCD concept in planning the collection of information resources and user services for academic libraries
Summary
User centred design (UCD) is an approach while designing any product, service or any related operations. Though the concept has become widely popular with the software development focussing on the end users all through the different stages of design process, it is spread to all the domains connected with human interaction in the creation of any product or services or operations including those related to libraries and information centres. Norman (2002) described UCD as “a philosophy based on the needs and interests of the user, with an emphasis on making products usable and understandable”. By this definition, it is understood that actual user involvement does not form a part of UCD alone by necessity, but for the effective development of product or service. It is understood that involving users in the design process is a common way of ensuring that their needs and interests are being met
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