Abstract
The degree of success or failure of each of South Africa’s universal access and service interventions needs to be evaluated along several lines: the policy process itself, the implementation track record and impacts of the various programmes, and the outcomes for political actors. A reflection on the entire span of universal access and service policy interventions in South Africa over the 20 year period under consideration shows that the country’s adoption, adaptation and implementation of a series of good practice interventions, derived from the international ICT policy regime, has important lessons for universal access and service policy and regulation.
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