U.S. Business Schools' Reaction to the Total Quality Management Movement

Abstract

Abstract Since the mid-1980s, many U.S. businesses have had to come to grips with the total quality management movement. For some reason this movement had escaped the awareness of most business schools until the early 1990s. This study, based upon a survey of U.S. business school deans, attempts to determine what organizational, faculty development, and curricular changes business schools have made as a result of this movement. The results show that a few business schools have moved forward rapidly on the TQM front, but the vast majority are in a wait-and-see, exploratory, or experimental mode.