Abstract
The objective of this work was to create a scale of typologies of co-production of public services. For this, the steps for building scales proposed by Costa (2011) were followed. The exploratory phase took place in the form of an integrative literature review and item generation. Meanwhile, the descriptive phase details the procedures for constructing and validating the scale. The scale consists of 5 factors (preliminary, initial, basic, intermediate and advanced) and 19 items generated from 301 valid responses. The research presents its contributions by delivering a scale that is both capable of measuring the different ways citizens see co-production and has the potential to contribute to future studies.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
More From: Contextus – Revista Contemporânea de Economia e Gestão
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.