TWO-DIMENSIONAL MODELING OF CAR RELIABILITY DURING WARRANTY PERIOD

Abstract

The paper focuses on presenting the concept of two-dimensional modeling of passenger car reliability during the warranty period. The main objective of this paper is to detect the regularity in the intensity of the number of first failure reports during the warranty period. The two-dimensional distribution of the time and mileage of failure-free exploitation is estimated. The period from the date of purchase to the first warranty repair is analysed. The concept presented incorporates the existing state of knowledge on two-dimensional warranties, expanding it through the use of a nonparametric approach and probability smoothing with the use of P-splines. The estimation involved censored data, i.e., data on vehicles that were not submitted for warranty repair within the warranty limits of time and mileage. The originality of this paper entails the combination of a nonparametric approach with probability smoothing. The statistical analyses presented in the paper were carried out on a population of 1005 vehicles of two car brands sold and serviced in 2011-2021 at the Authorized Service Station (Dealership). There were sales, repair, and warranty claim databases.