Abstract
TWI stands for “Training Within Industry” and it is a set of training programmes created during World War II by the United States Bureau of Training, within the War Manpower Commission. TWI principles are so universal that they go beyond the initial perimeter, the industrial environment, and the specific relationship they focused on: the supervisor-worker relationship. In fact TWI applies to all levels of any organization, from the front line leaders to top management of the organization. The five needs of a supervisor can be today considered the five basic needs of any person whose job is to get results from people working with him/her.
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