Abstract
The goal was to determine the expectations of patients using the health care services provided in the health care institutions of Turkish Armed Forces (TAF). This study was performed between August 2002 and March 2003, with an open-ended question placed on the World Wide Web site of TAF Health Command. The framework was an intranet, which is a special Internet structure across the TAF institutions. Eight hundred four TAF personnel answered by typing their own words in response to the open-ended question. In the data obtained from this study, the participants' expectations focused more on the behaviors they encountered during utilization of the services, the health care personnel-patient relationship, and the services provided by the personnel, rather than the technical options and opportunities presented by the hospitals. In addition to the efforts and financial resources dedicated to improving the medical technology used in the health care institutions, providing information to the health care personnel about ethically appropriate behavior and patient-health care professional communication and designing new regulations concerning these issues should contribute greatly to the satisfaction of the people receiving health care services and their relatives.
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