Abstract
The ongoing digital transformation and internationalization of business processes cause a shift towards a more collaborative nature of processes. In such collaborations, different organizations execute separate parts of the process autonomously. This fragmentation leads to uncertainty regarding the correct execution of activities, the proper workflow, and data in the process flow. If organizations engage in business together, trust is needed. Therefore, we propose Trust Mining as an analytical approach to better understand uncertainties and the potential trust issues that arise from them. Trust Mining takes a business process model as an input and analyzes uncertainties and relationships. In the end, an evaluation regarding the trust requirements of specific stakeholders is given. Furthermore, we present a prototypical implementation and illustrate how Trust Mining can be used in trust-aware process (re-)design.
Highlights
AND RELATED WORKThe notion of trust is a highly informal and abstract concept
EVALUATION we evaluate the feasibility of Trust Mining concerning utility and performance
Before analyzing the metrics specific to Trust Mining in a quantitative fashion, we describe the features of the processes
Summary
AND RELATED WORKThe notion of trust is a highly informal and abstract concept. In current trust-related literature, no universal agreement on the definition of trust exists [11]. In the context of different actors from different organizations working together, Mayer et al describe trust as the ‘‘willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party.’’ [13]. To formalize these various notions of trust into a form that can be handled and analyzed by process engineers, we propose in the following a model-driven approach for trust using business process management concepts. After establishing the high-level concepts of business process management, we highlight the basics of collaborative business processes, different perspectives, and trust-aware business process management
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