Abstract
As an important social capital, construction and development of initial trust have been paid much attention. Trust violation, as a significant phenomenon, also begins to absorb many concerns. Studies of trust repair started late, and focused on sociology for analyzing trust crises during the social transition period in China, but seldom cared about individual and organizational levels. This paper, based on perspective of psychology, summarizes the definition, theoretical foundation and integrative model of trust, and discusses the trust violation, repair processes, repair strategies, the attribution model and dynamic bilateral model of trust repair, providing convenience for research in the individual or organizational level of trust repair.
Highlights
In addition to physical capital and human capital, “trust” is generally considered as a main social capital of a country’s economic growth, which can reduce transaction costs and promote economic development
Once the A benefited from B, B will believed he/she will be benefited from A, so that the two sides establish a sense of trust; 4) if both sides have obtained the anticipated return, this exchange relationship will strengthen the emotional bond between two sides
This paper, under the background in psychology, considers that trust is a kind of expectation and that trustor takes actions based on this expectation
Summary
In addition to physical capital and human capital, “trust” is generally considered as a main social capital of a country’s economic growth, which can reduce transaction costs and promote economic development. Interpersonal trust level affects interpersonal relationships and the level of cooperation and working conditions. Interpersonal trust is at risk, fragile and relatively vulnerable. Western scholars have turned to focus on repair method of trust and have achieved fruitful results, and they begin to make efforts to build trust repair model. Definition of Trust Trust is an expectation and mentation. Trustor takes action on the basis of this expectation, but trustee may take action contrary to this expectation. Trustor is risk-taking on the basis of this expectation to take action. Trust is concerned the desire of risk-taking. Trust is ignorance of the ability of monitoring, that trustor expects trustee completing the action that is significant to trustor who must undertake the result of it and this expectation make trustor becoming disadvantaged groups
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