Trust in Management and Work Satisfaction as Predictor of Workplace Deviance in SMEs of Malaysia

Ali Abbasi ,Wan Khairuzzaman Wan Ismail ,Fatemeh Baradari ,Javad Shahreki

doi:10.7176/ejbm/12-21-20

Abstract

Deviant workplace behavior has become a most costly phenomenon as it includes a wide range of negative acts performed by the employees to harm the organization and its members. The workplace is a forum where employees are seen behaving in different productive manners in order to achieve a common goal. In this research employee deviant has been conceptualized as destructive. While deviant behavior may be harmful, employee deviance can be constructive and functional as well. Employees who engage in constructive deviance, such as innovative behaviors, can provide organizations with necessary creativity. Past researchers have consistently found correlations between deviant behaviors and employees’ evaluations of the quality of their work environment. This study explains the impact of trust in management and work Satisfaction a predictor of workplace deviance. To analyze this preference, the questionnaires were distributed randomly to the employees from different industries in SMEs of Malaysia. From the 150 online questionnaires, 115 responses were received. The result of this study helps the managers and supervisors in monitoring the employees to find any dissatisfaction and precaution against unfairness among labors. This research gives an insight of the type of trust in organization that is salient for each construct and allows the management of organizations to take appropriate actions to improve conditions at the workplace and prevent deviance in the organization, the management must create environment that employee perceive enough care and support. Some organizations need to change the work environment and educate workers on how to adapt and cope better to the workplace. The scope of this study is more concerned about deviance in the workplace and most of the questionnaires were filled by employees of SMEs in Malaysia. The respondents include all employees who work in Malaysia. This research have several funding such as trust in management have positive effects on work Satisfaction and negative effect on workplace deviance, and work satisfaction performed as a mediating role to relationship between trust in management and workplace deviance. Keywords : workplace deviance, trust in management, work satisfaction DOI: 10.7176/EJBM/12-21-20 Publication date: July 31 st 2020

Highlights

The workplace is a forum where employees are seen behaving in different productive manners in order to achieve a common goal
This research is conducted among all employees who work in small and medium enterprises (SMEs) Malaysia
This study focused on deviance in the organization that might be affected by trust in management and work satisfaction

Summary

Introduction

The workplace is a forum where employees are seen behaving in different productive manners in order to achieve a common goal. As people spend a lot of time interacting with each other at the workplace, some of the employee behaviors are unpredictable. That is why managing the behavior of employees is a major concern of authorities. The organizations wish to have employees who do not bring harm to the workplace but instead carry out tasks, duties, and responsibilities of their position. Such behavior that causes harm to the organization is undesirable and is considered to be deviant. In today’s business, deviance is as one of the most serious problems facing organizations. The efficiency of employees and performance of them in the workplace in such a competitive global economy and businesses require some factors that enhance the performance and work satisfaction of employees in the workplace (Alias & Rasdi, 2015)

Methods

Results

Conclusion