Trust in Leaders and Job Satisfaction of Health Care Workers: Linking Organizational Justice to Citizenship Behavior

Ms Harum Saghir,Ms. Robina Yasmin,Ms. Namra Mubarak,Dr. Samyia Safdar,Dr. Shazia Faiz

doi:10.32861/jssr.67.737.744

Abstract

Grounded on the social exchange model, the authors theorized the intermediating part of job satisfaction and trust in supervisors by linking it with justice and OCB in service sector, especially Hospital industry of Pakistan. Structual equation modeling is performed to analysze the data collected from 346 health care workers in Pakistan. Results revealed that procedural, distributive, and interactional justice are positively related to citizenship behavior. Furthermore, trust in supervisor and job satisfaction mediates the relationship between justice and citizenship behavior. The future research and theoratical implications of these findings are discussed.

Highlights

Social media use which is reaching its peak among adults of the developed world for participation in digital political spheres (Correa et al, 2010) has become the part and parcel of the life of urban citizens of developing world for political engagement (Poushter et al, 2018), and this new political behavior has accelerated the process of political communication engaging participants in commenting and sharing of political content (Cherubini and Nielsen, 2016)
The results demonstrated that the political engagement of individuals through social media is completely mediating the relationship between social media use and political party-based polarization, leadership-based polarization, and issue-based polarization
Social media is serving as the platform for the dissemination of political information

Summary

Introduction

Social media use which is reaching its peak among adults of the developed world for participation in digital political spheres (Correa et al, 2010) has become the part and parcel of the life of urban citizens of developing world for political engagement (Poushter et al, 2018), and this new political behavior has accelerated the process of political communication engaging participants in commenting and sharing of political content (Cherubini and Nielsen, 2016). In the 2018 elections of Pakistan, a tremendous surge was found in the use of social media due to its polyvocality; all leading political parties, renowned and active candidates, political workers, and even the supporters exploited this ubiquitous source of communication, Facebook and Twitter, to achieve their goals. They propagated the agendas and manifesto of their parties and lead campaigns against the opponents by criticizing their political and personal offenses (Jarral, 2018). This study has attempted to explain the relationship between social media use and political polarization by examining adults’ political engagement on Facebook and Twitter

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