Trust in Gig Economy

Abstract

As the shift towards the gig economy and more transient employment relationship happens, organizations continue to face the dilemma of building trust among gig economy workers. Gig economy workers cannot be treated like permanent workers within traditional employment contracts, as it would defeat the advantages of flexibilization that the gig economy provides. It is necessary that leaders of platform-based corporations stand by gig economy workers contracted by them when they face instances of prejudice from customers or other social actors. Formalization of the modes through which platform companies engage with gig economy workers can go a long way in building trust. Regulatory changes are required to ensure that gig economy workers are included within the ambit of labour laws to protect their basic interests.