Abstract
Trust is essential to organizations and interpersonal relationships. Developing and sustaining trust improves leadership effectiveness, fosters cooperation, and reduces transaction costs. Although existing research has significantly developed our understanding of trust development and repair, many important questions remain. In this symposium, four papers provide novel insights on the antecedents of trust. We investigate how individuals make trusting decisions when they have conflicting information about others’ trustworthiness (Wang & Murnighan; Levine & Schweitzer), we uncover new dimensions that influence trust repair (Harmon & Kim), and we explore how trust can be strengthened over time (Brion & Lount). Together these papers solve important puzzles in existing trust research, point to promising directions for future study, and provide prescriptive advice for how to build and restore trust in organizations. Beyond intentionality: How violations resulting from action versus inaction affect trust repair ...
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