Trust as a participant in the adaptation of technological changes

Abstract

Purpose: Trust is an important relational element in everyday social life and influences the efficiency of the communication process of the whole society. In the literature on the subject, there are different definitions of this concept. Most often, trust is described as an element of the personality formed at the beginning of life. This thesis examines the concepts of trust and trust in technology. It discusses the differences, connections, and dependencies between them, which determine the process of adaptation of technology recipients to its advanced development. Design/methodology/approach: In the content of the paper, the authors focused on a review of the literature on the selected issue. The content attempts to refer to the aspects of trust that emerge during the implementation and adaptation of new technologies. Findings: The analysis of the research carried out by individual authors allows us to conclude that the concepts of interpersonal and technological trust are not identical, but complementary. Due to technological progress and the fact that it plays an increasingly important role in society, trust in technology is gaining in importance. There is also a growing need on the part of manufacturers to provide trustworthy IT solutions, as audience trust is crucial in the sense of user acceptance of technological solutions and thus their turnover in the market. Social implications: The development of new technologies changes the shape and perception of reality. Technology determines the progress of development as well as the dynamics of functioning in this technological reality of society. New technologies throw many challenges at the social level, one of them is the issue of trust in what technology can change as a causal effect. Originality/value: In its content, the article tries to cross the horizon of current events in the dimension of technological changes. Many futurologists like Y.N. Harrari is trying to see possible scenarios that will be a consequence of implementing the technology. It is important to emphasize that technology itself is not deterministic, it is programs of use, common sense, trust and human morality that determine the ultimate agency and use of technology. Keywords: technology, trust, adaptation.