Abstract
Cumulating evidence from 123 independent studies (N=8,452 teams), we meta-analytically examine the fundamental question of whether intrateam trust is systematically related to team performance, and the conditions under which it is particularly important. We propose and test a comprehensive framework encompassing seven contingency factors and four qualifiers of the trust-performance relationship. Our findings reveal a significant main effect confirming that intrateam trust is positively related to team performance. The moderator analyses indicate that the trust- performance relationship is contingent upon various forms of structural dependence among members (i.e., task interdependence, team virtuality, authority differentiation), referent of trust and performance objectivity. The qualifier analyses show that the positive trust-performance relationship holds across cognitive and affective dimensions of trust, across effectiveness and efficiency dimensions of team performance, and after controlling for team trust in leader and past team performance. The study contributes to the literature by: 1) integrating studies on trust in teams; 2) resolving mixed findings regarding the trust-performance relationship; and 3) helping to overcome scholarly skepticism regarding the direct effect of trust on team performance.
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