Trust and beliefs about robots in Latin America

Abstract

PurposeThe goal of this paper is to study the factors that determine individuals' beliefs about robots in Latin America. The authors highlight the role of interpersonal trust in shaping these beliefs.Design/methodology/approachThe authors use data from 2018 Latinobarómetro survey in 18 Latin American countries. The analysis includes an empirical strategy that reduces overt bias and weighs hidden bias.FindingsRobots are not generally supported or positively perceived in Latin America. However, people are less negative about robots when they (1) trust others, (2) are male, (3) are single, (4) are more educated, (5) support democracy and (6) favor free imports. Interpersonal trust is the most consistent covariate. The results provide support to the idea that trusting robots can be the result of trusting humans working in the technological sector (Coeckelbergh, 2012).Research limitations/implicationsThis study faces some limitations. The first one relates to the standard caveats associated with the use of survey data – interviewees may not express their true beliefs. Another limitation is that this study examines data for only one year (the 2018 Latinobarómetro survey). Finally, although propensity score matching allow to control for endogeneity due to observable characteristics and the authors perform a sensitivity test regarding hidden characteristics, the nature of the data does not allow to guarantee that there is a causal effect from interpersonal trust to beliefs about robots.Practical implicationsThe authors find that the positive relationship between trust and beliefs about robots is particularly strong in the area of health. Medical companies could consider these findings when designing and promoting robots.Social implicationsNegative views about robots may delay the adoption of new technology in the region. To facilitate the adoption of new technologies, stakeholders should pay attention to the prevalent levels of interpersonal trust in society. This is especially important in developing countries.Originality/valueTo the authors’ knowledge this is the first study that empirically links beliefs about robots and interpersonal trust.