Abstract
As telecommunications and computers evolve, multimedia services are being increasingly deployed over a variety of organizational and technology domains. Customer requirements and the competitive market mean that the delivery of multimedia services at a guaranteed level of quality can play a significant role in differentiating between service providers. In order to meet such quality of service requirements, service providers need to be supported by trouble management capabilities suitable for today's heterogeneous environment. This paper presents an integrated network and service trouble management system that has been designed for such an environment within the framework of the European ACTS project FlowThru. The FlowThru Service Quality Assurance System has been developed using TINA and TMN concepts and TeleManagement Forum business processes in order to support service providers with the necessary infrastructure, models and mechanisms for automated end-to-end trouble management in a multi-domain environment.
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