TRIZ Training Within a Continuous Improvement (Kaizen) Event – Exploration and Evaluation

Abstract

This paper discusses the implementation and evaluation of an online-based TRIZ training that was simultaneously conducted within a Kaizen (continuous improvement) event. The purpose of the training was to introduce and show the application of TRIZ tools using a real problem that was undertaken as part of the Kaizen exercise. The problem was a software related problem. The TRIZ tools that were presented in the training were Situational Analysis (SA), Functional Modelling (FM), Cause and Effect Analysis (CEA), Substance-Field (SF) Analysis, 40 Inventive Principles, Patterns of Evolution and Function Oriented Search (FOS). The research questions investigated were: 1) Can combining a TRIZ training within a Kaizen event which was conducted online, result in an effective training session? and 2) Which TRIZ tools that were presented during the event were perceived by the participants to be the most useful and which ones were the least useful when delivered in this manner? It was found that embedding the TRIZ training in the online Kaizen session was well-received and considered effective. It was identified that participants in the study prefer TRIZ tools that assist in problem identification. Areas of improvements were also sought from the participants’ responses. The study has implications for organisations wishing to develop in-house TRIZ training.