Trial and error.

Abstract

increasing diversity of roles and responsibilities that demand the development of a broad knowledge and skills not generally associated with the profession. This can be a complex task for independent sector nurse managers, who may have to perform several functions more often undertaken by specialist departments in large organisations such as the NHS. These roles may include that of personnel officer, health and safety officer, catering officer and marketing manager. The employees of small businesses represent a considerable investment of time and money. The actions of every employee influence the function of care homes and the reputation of the organisations that run them in today’s cut-throat trading environment. Serious incidents of misconduct, particularly those committed by nurses or care assistants, create conflict among people not immediately involved, and managers have prime responsibility to deal with such issues effectively. This article considers and reflects upon the stresses endured by a care team following an incident of misconduct and subsequent dismissal of a staff member. The author attempts to explore the successes and weaknesses of his own leadership behaviour in light of his experience, which involved defending his actions to an industrial – now employment – tribunal.