Trends of utilizing newly introduced executive health services packages at Rehman Medical Institute, Peshawar

Abstract

Introduction: In 2014, Rehman Medical Institute (RMI), Peshawar introduced Executive Health screening in a designated setting, offering detailed health check-up, diagnostic screening and reporting with counselling regarding risks. Initially packages were named as Gold, Silver and Know Your Heart. In 2016 it was observed that the packages were not addressing the age and gender wise issues and were being utilized as per affordability of clients. Hence as per international guidelines new packages were introduced which were age and gender specific. This study was conducted to evaluate the utilization, outcome and clients’ satisfaction.
 Materials & Methods: The data were collected from June 2018 to July 2019 from clinical record of Executive Health checkup RMI. It is a descriptive study, based on secondary data. Study has various variables including socio-demographic, health alarms / concerns of patients, screening investigations done, and illnesses identified. Through SPSS version 20 Data were analyzed for descriptive statistics.
 Results: During the 12 months study period, 169 patients attended, 140(82.8%) male and 29(17.2%) female; the majority 103(61%) were in age group 31-50 years. Most 138(81.7%) were married, and from Pakistan, 138(81.7%). Most clients, 44(26%) were above 40 & males, followed by men below 40 years of age, 36(21.3%), while 15(8.9%) were women above 40 years and 11(6.5%) women below 40 years; all were given their age and gender specific packages. The spectrum of presenting complaints indicated that most patients, 09(12.7%) had multisystem issues. Among screened participants, 161(95.3%) had abnormal test results, of which 12(12.8%) were only abnormal laboratory findings, 161(95.3%) only radiological abnormalities, 131(77.5%) multiple abnormal investigations, and 123(72.8%) only cardiologic abnormalities. Based on client feedback, none expressed dissatisfaction.
 Conclusion: Executive health services at Rehman Medical Institute were efficiently consumed by patients and facilitated to diagnose unknown health issues at an initial stage. Patient satisfaction level was high.