Abstract
An international survey of outsourcing contrasts current practice between US and European companies. US companies are identified as pursuing more value adding sourcing strategies while European companies are more focused on gaining economies of scale through outsourcing. Despite the commodity orientation of outsourcing, both European and US companies consider outsourcing as critical to their organizational strategy. For both US and European companies the most preferred relationship between service purchaser and service provider is that of a single provider who has an industry focused, proven track record. Overall, US and European companies report higher than expected levels of satisfaction with outsourcing.
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