Abstract

Background: This study analyzed differences between transparency of information disclosure and related demands from the health service consumer’s perspective. It also compared how health service providers and consumers are associated by different levels of mandatory information disclosure. Methods: We obtained our research data using a questionnaire survey (health services providers, n = 201; health service consumers, n = 384). Results: Health service consumers do not have major concerns regarding mandatory information disclosure. However, they are concerned about complaint channels and settlement results, results of patient satisfaction surveys, and disclosure of hospital financial statements (p < 0.001). We identified significant differences in health service providers’ and consumers’ awareness regarding the transparency of information disclosure (p < 0.001). Conclusions: It may not be possible for outsiders to properly interpret the information provided by hospitals. Thus, when a hospital discloses information, it is necessary for the government to consider the information’s applicability. Toward improving medical expertise and information asymmetry, the government has to reduce the burden among health service consumers in dealing with this information, and it has to use the information effectively.

Highlights

  • Transparent information disclosure is intended to alleviate the conflicts of interest and negative economic consequences caused by information asymmetry [1,2]

  • The specialists’ average content validity index for the suitability of each question was 0.909. We submitted it to each hospital for approval and confirm whether it required modification. We presented it to the institutional review board (IRB) of Show Chwan Memorial

  • We used the chi-square test to analyze the subjects by sex, and we found significant differences in terms of age and occupation (p < 0.05; Table 2)

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Summary

Introduction

Transparent information disclosure is intended to alleviate the conflicts of interest and negative economic consequences caused by information asymmetry [1,2]. Domestic and foreign economic changes and increasing public expectations have resulted in increasing demand for medical treatment and financial imbalance in national health insurance. This study analyzed differences between transparency of information disclosure and related demands from the health service consumer’s perspective. It compared how health service providers and consumers are associated by different levels of mandatory information disclosure. Results: Health service consumers do not have major concerns regarding mandatory information disclosure. They are concerned about complaint channels and settlement results, results of patient satisfaction surveys, and disclosure of hospital financial statements (p < 0.001). We identified significant differences in health service providers’ and consumers’ awareness regarding the transparency of information disclosure (p < 0.001)

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