Translation, cross-cultural adaptation and validation of Patient Satisfaction with Pharmacist Services Questionnaire (PSPSQ 2.0) into the Nepalese version in a community settings.

Sunil Shrestha,Bhuvan K C,Saval Khanal,Binaya Sapkota,Santosh Thapa,Carl Richard Schneider

doi:10.1371/journal.pone.0240488

Abstract

Understanding patient satisfaction with pharmacy services can help to enhance the quality and monitoring of pharmacy services. Patient Satisfaction with Pharmacist Services Questionnaire 2.0 (PSPSQ 2.0) is a valid and reliable instrument for measuring patient satisfaction with services from the pharmacist. The availability of the PSPSQ 2.0 in Nepalese version would facilitate patient satisfaction and enhance pharmacy services in Nepal. This study aims to translate the PSPSQ 2.0 into the Nepalese version, culturally adapt it and verify its reliability and validity in the Nepalese population. The methodological and cross-sectional study design was used to translate, culturally adapt it, and validate PSPSQ 2.0 in Nepalese. The Nepalese version of PSPSQ 2.0 went through the full linguistic validation process and was evaluated in 300 patients visiting different community pharmacies in Kathmandu district, Nepal. Exploratory factor analysis was carried out using principal component analysis with varimax rotation, and Cronbach's alpha was used to evaluate the reliability. Three-hundred patients were recruited in this study. Participants ranged in age from 21 to 83 years; mean age was 53.93 years (SD: 15.21). 62% were females, and 34% educational level was above 12 and university level. Only 7% of the participants were illiterate. Kaiser-Meyer-Olkinwas found to be 0.696, and Bartlett's test of sphericity was significant with a chi-square test value of 3695.415. A principal axis factor analysis conducted on the 20 items with orthogonal rotation (varimax). PSPSQ 2.0 Nepalese version (20 items) had a good internal consistency (Cronbach's alpha = 0.758). Item-total correlations were reviewed for the items in each of the three domains of PSPSQ 2.0. The PSPSQ 2.0 Nepalese version demonstrated acceptable validity and reliability, which can be used in the Nepalese population for evaluating the satisfaction of patients with pharmacist services in both community pharmacy and research.

Highlights

Patient satisfaction is an essential and widely used indicator for measuring the quality of healthcare services
A principal axis factor analysis conducted on the 20 items with orthogonal rotation
Item-total correlations were reviewed for the items in each of the three domains of PSPSQ 2.0

Summary

Introduction

Patient satisfaction is an essential and widely used indicator for measuring the quality of healthcare services. Different tools have been developed in the past to evaluate patient satisfaction of the services delivered at community pharmacies. In 2015, Sakharkar et al developed an instrument called "Patient Satisfaction with Pharmacist Services Questionnaire" (PSPSQ 2.0) for measuring satisfaction of patient with pharmacist delivered services that evaluated the quality of the services. This tool helped to improve the healthcare of patients and promote patient wellness in chronic diseases [9]. Patient Satisfaction with Pharmacist Services Questionnaire 2.0 (PSPSQ 2.0) is a valid and reliable instrument for measuring patient satisfaction with services from the pharmacist. This study aims to translate the PSPSQ 2.0 into the Nepalese version, culturally adapt it and verify its reliability and validity in the Nepalese population

Objectives

Methods

Results

Conclusion