Abstract
The application of The Open Group Architecture Framework (TOGAF) and Archimate to transform the citizen's service delivery by the Ministry of Labor and Employment Promotion of Peru is presented. The enterprise architecture development has followed the phases of the TOGAF Architecture Development Method (ADM) method: Architecture Vision, Business, Data, Application and Technology Architecture Definition to determine the source architecture, the target architecture and gaps to meeting the target architecture requirements. The strategic motivations, active structure, passive structure, behavior and different viewpoints models in the domains: business, data, application and technology have been constructed with the Archimate descriptive language. The viewpoints achieved by the conjunction of these open standards have allowed identifying fragmented and isolated business services, as well as duplicated data and duplicating application functions. A proposal for integrated and transversal services emerges as a result of the applied Enterprise Architecture approach. Design science is applied to obtain knowledge from the generated artifacts. The knowledge generated from this application can be useful for new initiatives to improve the delivery of services to the citizen in the Peruvian government.
Highlights
In 2016, the Organization for Economic and Co-operation and Development (OECD) elaborate the "OECD Public Governance Reviews: Peru-Integrated Governance for Inclusive Growth" [1] where it recommends that Peru should follow a comprehensive reform agenda of the public administration, which consists in taking advantage of digital government to achieve open and transparent government capacities, in order to strengthen the making decisions, reducing costs and improving the quality of citizens services
The diagnosis that the OECD delivers to Peru revolves around its current approach that limits the achievement of strategies and integration: "the consequence of adopting a procedural, legalistic and technical approach to digital technology may be undermining the achievement of more strategic and integrated results while the government carries out its modernization efforts in this area "[1]
The implementation of enterprise architecture in the health sector of Norway, indicates that when the roles of enterprise architecture are not established, there is not effective communication, there is weak commitment and maturity with Enterprise Architecture (EA) and there is difficult to use EA tools, all this can impede the process towards the achievement and adoption of an EA common [14]
Summary
In 2016, the Organization for Economic and Co-operation and Development (OECD) elaborate the "OECD Public Governance Reviews: Peru-Integrated Governance for Inclusive Growth" [1] where it recommends that Peru should follow a comprehensive reform agenda of the public administration, which consists in taking advantage of digital government to achieve open and transparent government capacities, in order to strengthen the making decisions, reducing costs and improving the quality of citizens services. In Peru, as part of responding to the recommendations of the OECD regarding improving its digital government capabilities, the Digital Government Law has been enacted [3], whose main objective is achieve cross-cutting citizen’s services with the intensive use of digital technology in government agencies Many countries encourage their government agencies and local governments to introduce enterprise architecture approach, developing principles, standards, frameworks, and reference models. The current initiative of the Ministry of Labor and Employment Promotion of Peru, regarding the development of its enterprise architecture, is motivated by: 1) Reduce the complexity of information systems by ensuring alignment with strategic institutional motivations, redesign and delivery of transversal services to the citizen, uniformed applications and standardized data (without duplication), virtualization consolidated and distributed, technological support for www.ijacsa.thesai.org (IJACSA) International Journal of Advanced Computer Science and Applications, Vol 10, No 7, 2019 interoperability, scalability and take advantage of the elasticity of the Cloud. The knowledge generated in this work can serve as lessons learned to support new and similar initiatives
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