Abstract
Purpose – The purpose of this paper is to describe the transformation of HR at QBE Insurance, which the company's group general manager, HR has led since joining the organization in 2003. The paper seeks to focus specifically on how the group HR team has engaged both the business and divisional HR teams across an international operation to enable this transformation.Design/methodology/approach – The paper discusses a series of integrated changes, driven by group HR, which aim to raise awareness of the contribution that more effective people management can have on business goals. These changes relate to culture, executive development, performance management, personal development planning, succession planning and talent management. The paper explains how each of the key changes has been introduced by influencing business leaders and divisional HR teams, underpinned by a clear and consistent “ONEHR” vision that is aligned to business needs, which group HR has then mobilized effectively to deliver change.Find...
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