Transforming academic librarianship through AI reskilling: Insights from the GPT-4 exploration program

Abstract

The emergence of Artificial Intelligence (AI) in academic librarianship necessitates a corresponding evolution in librarians' competencies. This case study examines the GPT-4 Exploration Program at the University of New Mexico's College of University Libraries and Learning Sciences, which aimed to foster a culture of continuous learning and innovation by providing hands-on experience with advanced AI technology. Drawing on Malcolm Knowles' Adult Learning Principles, the program's structure and implementation are analyzed, highlighting the diverse range of projects undertaken by participants. The study reveals that effective AI reskilling involves cultivating a culture of continuous learning, adaptability, and collaborative exploration, anchored in a practical, hands-on approach. Participants reported significant improvements in AI literacy and confidence in applying AI tools to their work. The program's success demonstrates the potential of well-structured reskilling initiatives in empowering library professionals to navigate the evolving landscape of AI in academic libraries. The case study offers valuable insights and strategies for other academic libraries seeking to develop AI reskilling initiatives, emphasizing the importance of fostering a supportive learning environment, addressing technical and ethical challenges, and ensuring the long-term sustainability of such programs. The GPT-4 Exploration Program serves as a blueprint for integrating AI into library services and operations.