TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE’S PERFORMANCE: A STUDY OF GHANA COMMERCIAL BANK, CIRCLE AND LA BRANCHES-ACCRA

Abstract

The need to develop better leadership styles is becoming increasingly important in all organizations. With the changing demographics of today’s workplace, the role of the manager/leader in the bank is ever evolving and the demands on their all-encompassing role ever increasing. This study aimed at examining the effect of transformational leadership on employee’s performance, the case study of Ghana Commercial Bank, Circle and La Branches-Accra. The study design was a descriptive survey. The study used a sample size of forty (40) respondents who were employees. Convenience sampling was used as the sampling technique. Structured self-administered questionnaires were adopted. Statistical Package for Social Sciences and descriptive statistics such as frequency tables and percentages were used in presenting and analyzing the data. It was found that leader/manager encouraged employee’s participation to contribute to the decision-making process. The findings clearly revealed that majority of the respondents stated that leadership style was properly and carefully used to guide and motivate employees. It was revealed that most of the owners prepare their financial reports at the end of the period. According to the findings, most of the employees want their managers to be a team player, encourage them to perform as well as attend to their problems. It is recommended that leaders should endeavor to adopt the best style suitable to deal with fellow employees. Hence, they should be adaptive, sincere, easy to talk to, straight forward, alert to happenings around, be open minded and most importantly be accommodating and supportive so that the staff would be happy in the discharge of their duties.