Training via learning oriented assessment: an investigation of knowledge acquisition, skill application and job effectiveness

Abstract

PurposeThe purpose of this paper is to explore more agile and effective learning processes that help identify potentially high-performing staff during workplace training.Design/methodology/approachTo test the efficacy of the learning-oriented assessment (LOA) process in workplace training, a pharmaceutical sales organization implemented an online training over three months that was modeled with the LOA process. During work hours, employees within the organization took two tests (one before and after training) as well as participated in training with essential work-related content, where they were given problem sets and scenarios to complete that would vary based on their responses. Their assessment scores, formative learning behaviors and quarterly revenue were recorded to determine the effects of the training.FindingsThe outcome of this study supported the theory that the LOA model would facilitate the acquisition and application of knowledge differentially between employees of the organization, and this knowledge would serve to improve the performance of the employees to the extent that it increased revenue.Research limitations/implicationsThis study was a field experiment that did not allow for the control of possible confounds. However, the real-world real people outcomes provide novel insights on best practices in workplace training.Practical implicationsThe findings of this study showed the short-term effectiveness of the LOA process in professional knowledge acquisition and application in relevant skills that increase organizational revenue.Originality/valueThis study provides an applied understanding on the applicability of the LOA process in workplace learning and training which has not been previously investigated.