Training To Manage Across Silos

Abstract

OVERVIEW:When scientists and engineers are first promoted to management, they need to have much more communication with people in other “silos” than previously. But they typically lack the skills to do this effectively, say corporate trainers. Some companies have developed in-house training programs to help bridge this gap, and others bring in outside consultants to teach classes. Each company's approach is different. But in general, communication skills are emphasized, including how to give constructive feedback, how to appreciate another person's perspective and how to coach someone. Training may be tied to real-life office challenges through multi-source feedback—written appraisals by peers, subordinates and supervisors, through mentoring, or a discussion with other students of a manager's specific “people” challenges. Still unresolved, however, is how to assess the effectiveness and benefits of individual programs, particularly when success depends on the individual's long-term commitment to changing his or her performance.