Abstract
Training has been a neglected area in the information systems function. When the technological perspective of the information systems function was dominant, the scope of training was restricted to upgrading/imparting technical skills for implementation of information systems. In recent years, the socio-technical perspective of information systems has gained wider acceptance and the role of training has come into sharper focus. Information systems-related training has multiple objectives and multiple constituencies. It has to be imparted in stages and must use appropriate tools for the particular objective-constituency configuration. This paper takes a total-system view of information systems-related training and proposes a comprehensive framework to enhance the effectiveness of computerization in organizations.
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