Training programs keep capital city on the move

Abstract

PurposeDescribes two training programs at Transport for London – one for project and program managers and the other in new technology.Design/methodology/approachDetails the reasons for the programs, the form they took and the results they have obtained.FindingsExplains that the training for project and program managers has boosted candidates' management skills by 25 percent, improved performance and given staff greater confidence and motivation. The training for 1,600 employees in Transport for London's Surface Transport department brought them up to speed with facilities from voice‐over‐internet protocol telephones and the latest Microsoft Office suite to new user IDs and a new domain name.Practical implicationsReveals that the training has helped to boost staff morale and save money for TfL.Social implicationsHighlights the importance of having well trained staff in an organization responsible for keeping one of the world's major cities on the move.Originality/valueExplains how the two training programs were delivered against the background of keeping London's transport system moving.