Training needs analysis—a human factors analysis tool

Abstract

AbstractHuman factors (HF) engineers have contributed to the reduction of human error, by improving user performance through the design of the user interface. However, there still remains a requirement for user training. This is especially true for complex, high risk processes employing new technology. Reduced manning and downskilling are putting increased pressures on users who, in many activities, still remain the last level of safety protection. In responding to this need, HF engineers now employ a range of tools and methods during the design process, which assist in identifying the training media and training design. Training needs analysis (TNA) offers a structured methodology to facilitate the information gathering process and identify any shortfall between current user performance and that demanded by new technology and designs.By the use of these methods and tools the potential for human error can be reduced, for the following reasons: (a) improved user performance (b) better designed and more efficient training systems.Existing TNA methods have been better suited to the study of existing equipment. This paper describes the training requirements process, and proposes a usable methodology for contractors conducting a TNA in the design of new systems/equipment. It is of particular use where information on the operation or maintenance may be limited.