Abstract
Recent public sector reforms have led to horizontalization, where public service providers have increased autonomy from the state. Such changes lead to queries about democratic responsiveness (input legitimacy), democratic procedures and efficacy (throughput legitimacy) and effectiveness (output legitimacy). The following question thus emerges: how and why does horizontalization affect input, output and throughput legitimacy? This inquiry is addressed by analysing two Swiss wastewater service providers with differing degrees of horizontalization. The analysis indicates that horizontalization leads to more synergies than trade-offs between the legitimacy dimensions. Particularly, input and throughput legitimacy can play a pivotal role in attaining citizens’ acceptance.
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