Abstract
Mediation is perhaps the most often used and least easily understood dispute resolution procedure in the field of industrial relations. It has played a particularly prominent role in industrial relations in New Zealand, having a long history at the centfe of both wage negotiation or interest disputes, and personal and contractual rights disputes. It retains a central role in the resolution of personal grievances, contract interpretation disputes, wage arrears and other disputes of rights in the Employment Tribunal under the Employment Contracts Act 1991.
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