Abstract
ABSTRACTThe Victoria University of Technology Library has implemented a Total Quality Service (TQS) program. The initial client market research and broad strategy plan have been completed, Quality Action Teams have been established and training in process improvement has commenced. A methodology based on the work of Karl Albrecht and developed further by the project consultants, Austin Thompson and Associates, has been used The project has been successful in identifying client priorities and involving staff in an ongoing planning and quality improvement process.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
